Terms of service

Last updated: November 2026

Welcome to SIEKRAA. These terms apply when you visit www.siekraa.in or www.siekraa.com (the "Site") or buy from us. SIEKRAA is operated by Simran as sole proprietor, from Bareilly, Uttar Pradesh, India ("we", "us"). By using the Site or placing an order, you agree to these terms, our Shipping Policy, our Refund Policy, and our Privacy Policy. If you do not agree, please do not use the Site.

1. Using the Site

You must be at least 18 years old to place an order. If you are younger, a parent or guardian must place the order for you.
You agree to use the Site only for lawful purposes and to give us accurate, current information when you order.
You must not misuse the Site. This includes attempting to hack or disrupt it, uploading harmful code, scraping or copying its content, or using it to harass others or break any law.
We may refuse service, or restrict or end your access, if you breach these terms.

2. Products and descriptions

Our jewellery is made of 925 sterling silver unless the product page says otherwise. Stones, finishes and weights are described on each product page.
We work to show our products accurately. Colours may look slightly different on your screen, and small variations in handmade or finished pieces are normal.
Product availability is limited and may change. We may stop selling a product at any time.
Sterling silver naturally darkens over time, and this is not a defect. Follow the care instructions that come with your piece to keep it bright.

3. Prices and payment

All prices are in Indian Rupees (INR) and include GST unless stated otherwise.
Prices, offers and discounts may change at any time without notice. The price you see at checkout when you place your order is the price you pay.
Payments are processed securely by our payment providers. You confirm that you are authorised to use the payment method you choose.
If we find a pricing or listing error, we may correct it or cancel the affected order and refund you in full.

4. Orders

Placing an order is an offer to buy. We accept it when we dispatch your product, and we send you a confirmation email or message when your order is placed.
We may refuse or cancel an order, for example if a product is out of stock, there is a pricing error, we cannot verify your details, or we suspect fraud or resale by dealers. If we cancel an order you have paid for, we refund you in full.
Please check your address and phone number at checkout. We are not responsible for delays or non-delivery caused by incorrect details.

5. Shipping, returns and store credit

We ship across India. Delivery is covered in our Shipping Policy, and returns, refunds and store credit are covered in our Refund Policy. Both form part of these terms and apply in case of any conflict.

6. Intellectual property

All content on the Site, including the SIEKRAA name, logo, product designs, photos, text and graphics, belongs to us or is used with permission. You may not copy, reproduce, sell or use it for commercial purposes without our written permission.

7. Reviews and submissions

If you send us reviews, photos, comments or ideas, you confirm that they are yours to share and do not break any law or anyone's rights. You allow us to use, edit and display them on the Site and our marketing channels without payment. We may remove content we consider unlawful, abusive or misleading.

8. Third-party links and tools

The Site may link to or use third-party websites and tools. We do not control them and are not responsible for their content, policies or services. Please read their terms before you use them.

9. Our responsibility to you

We take care to provide a reliable Site and genuine products, but we cannot promise the Site will always be uninterrupted or error-free.
To the extent the law allows, we are not liable for indirect or consequential losses arising from your use of the Site or products.
Our total liability for any claim relating to an order is limited to the amount you paid for that order.
Nothing in these terms limits any rights you have under Indian consumer protection laws.

10. Indemnity

You agree to compensate us for any loss or claim from a third party that arises from your breach of these terms or your misuse of the Site, to the extent the law allows.

11. Privacy

How we collect and use your personal information is explained in our Privacy Policy.

12. Communications

By placing an order or sharing your contact details, you agree that we may contact you by email, SMS, phone or messaging apps about your orders. If you opt in, we may also send you offers and updates. You can opt out of marketing at any time by writing to support@siekraa.com.

13. Changes to these terms

We may update these terms from time to time. The latest version is always on this page, with the date of the last update at the top. If you keep using the Site after a change, you accept the updated terms.

14. Governing law and disputes

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Bareilly, Uttar Pradesh. If you have a complaint, please write to us first at support@siekraa.com so we can try to resolve it.

15. General

If any part of these terms is found to be invalid, the rest remains in effect. If we do not enforce a right immediately, we have not given it up. These terms, together with our Shipping Policy, Refund Policy and Privacy Policy, are the whole agreement between you and us.

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