925 STERLING SILVER
Silver Care
Tarnish isn’t damage. It’s silver breathing.
Two habits keep a Siekraa piece looking new for years — store it airtight, and clean it dry. Everything else on this page is detail.
store it airtight✦clean it dry✦last on, first off✦no water, no perfume✦one pouch per piece✦
store it airtight✦clean it dry✦last on, first off✦no water, no perfume✦one pouch per piece✦
01 — THE POUCH
Air is what dulls silver. So take the air away.
Your piece arrives in a sealed airtight pouch. That pouch isn’t packaging — it’s the single most effective piece of care equipment you own. The moment a piece comes off, press the air out and seal it back in.
Silver stored this way stays bright for months untouched. Silver left open on a dresser can start to grey within weeks.
One piece, one pouch
Pieces stored loose together rub and scratch.
Press the air out
Flatten the pouch before you seal it.
Dry before sealing
Trapped moisture tarnishes faster than open air.
Cool and dark
Away from bathrooms, windows, and radiators.
IN EVERY ORDER
A spare pouch, always — in case one goes missing.
02 — THE TWO-MINUTE CLEAN
Dry powder. Dry cotton. That’s it.
The method we recommend uses two things already in your bathroom. It lifts the black tarnish layer to a great extent without touching the finish underneath.
01
Tip out a little dry Colgate powder
Plain dry white tooth powder only — no gel, no paste, no whitening grit. A pinch on a saucer is plenty for a bracelet.
02
Load a dry cotton ball
Press a clean cotton ball into the powder. Everything stays completely dry — no water at any point in this process.
03
Rub gently, along the shape
Small, light strokes that follow the piece rather than circling it. The black layer transfers onto the cotton — that’s how you know it’s working.
04
Dust off, buff, seal away
Brush every trace of powder out of the links with a dry soft cloth, buff until it gleams, then back into the airtight pouch.
Dry powder, dry cotton, gentle pressure — and never on oxidised, black-detailed, or stone-set pieces.
Those finishes are meant to be dark. Cleaning them lifts the patina off. Send them to our polishing service instead.
03 — DAILY HABITS
Last thing on, first thing off
Most tarnish is avoidable. Put your jewellery on after everything else, and take it off before anything wet.
DO
Put it on last — after skincare, perfume, and hairspray have dried
Wipe it with a dry cloth after wearing to lift sweat and oils
Seal it into its airtight pouch the moment it comes off
Store each piece separately, somewhere cool and dark
Rotate what you wear so no one piece takes all the wear
DON’T
Shower, swim, or sleep in it
Spray perfume or deodorant over it
Use wet toothpaste, bleach, or household cleaners
Scrub with tissue, paper towel, or anything abrasive
Leave it out in a bathroom, near a window, or in a car
04 — GOOD TO KNOW
The questions we’re actually asked
Still unsure about something? Message Support with a photo of your piece and we’ll tell you exactly what it needs.
That dark film is tarnish — silver reacting with sulphur in air, sweat, and humidity. It is not damage and it is not a defect. A minute of dry powder and cotton takes it off and the shine underneath is untouched.
Please don't. Water is fine in passing, but soap, shampoo, chlorine, and salt water all speed up tarnish and can dull plating. Take the piece off before you get in.
Only when you see it dulling. Daily wearers usually clean once every two or three weeks; occasional pieces need it far less. Over-cleaning is worse than under-cleaning.
Every order ships with a spare, so start there. If both are gone, ask Support and we will send a replacement pouch with your next order.
Use the dry powder form only — never the wet gel or paste variety, and never anything with whitening grit, charcoal, or micro-beads. Wet paste dries inside links and around stones and is hard to remove.
05 — WHEN CARE ISN’T ENOUGH
We stay with the piece for as long as you own it
INCLUDED
Lifetime Warranty
Covers manufacturing defects present on delivery — loose clasps, weak links, faulty findings — and plating discolouration under normal wear and reasonable care.
RESOLUTION, AS WALLET CREDIT
0–6 monthsFree repair or replacement
6–12 months50% of invoice value
12–24 months25% of invoice value
Beyond 24 months15% of invoice value
Not covered: everyday wear and scratches, impact damage, water, perfume or chemical exposure, lost stones, outside repairs, and personalised pieces. Claims need the original invoice and hallmark ID. Wallet credit is valid 12 months, non-transferable.
PAID SERVICE
Plating & Polishing
For pieces that have simply dulled with age and regular wear — not a defect, just upkeep. Available for as long as you own the piece, and usable more than once over its life.
Eligibility
Plain silver-finish pieces only. Not available for gold-plated or Ruby Gold finishes, black or oxidised detailing, or multi-stone pieces.
Fee & turnaround
A per-item fee confirmed at request. Shipping both ways is borne by you. 10–15 business days from receipt and payment, excluding transit.
How to request
Message Support with your order number and photos of the current condition. We’ll confirm eligibility, fee, and the shipping address.
Not legal advice — this policy is under legal review before being treated as final.
Cared for well,
you bought it.
silver outlives the reason
you bought it.