Refund policy

Last updated: November 2026

Hassle-free, easy 10-day returns. If something is not right, you have 10 days from delivery to let us know. This page explains how returns and refunds work.

Returns at a glance

Situation	What we offer
Damaged product received	Replacement if available. Otherwise a full refund. No shipping fee deducted.
Wrong product received	Replacement if available. Otherwise a full refund. No shipping fee deducted.
Any other reason, within 3 days of delivery	Refund to your original payment method, or store credit if you prefer. A ₹79 shipping fee applies.
Any other reason, day 4 to day 10	Store credit only. A ₹79 shipping fee applies.

How to request a return

Email support@siekraa.com within 10 days of delivery with your order ID, the items you want to return, and the reason.
You can return one or more items from the same order in a single email. We will confirm the next steps by email.
For a damaged or wrong product, please also attach a clear unboxing video and photos (see below).

Damaged or wrong product

Email us within 10 days of delivery with a clear, continuous unboxing video, recorded from the moment you open the sealed package. It should show the outer package and shipping label, the package being opened, and the product.
Please attach clear photos of the outer package, the shipping label and the damaged or wrong product.
Without a clear unboxing video and photos, we may not be able to approve the claim.
Replacement: if the same product is available, we ship a replacement at no cost to you.
Refund: if a replacement is not available, we refund the full amount you paid to your original payment method or to store credit if you prefer. No shipping fee is deducted.
If a replacement is available but you would rather cancel and get a refund, the ₹79 shipping fee applies.

Returns for any other reason

Not the right fit or style, or simply changed your mind? You can return it for any reason other than damage or a wrong product. An unboxing video is not needed for these returns.

Within 3 days of delivery: you choose either a refund to your original payment method or store credit. Store credit reaches you faster, because a bank refund takes extra days to show in your account.
From day 4 to day 10: the amount is given as store credit only.
Shipping fee: a ₹79 shipping fee is charged once per return request, however many items you return in that email. It applies even if your order qualified for free shipping.

How your refund is calculated

We refund the amount you actually paid for the returned items, after any discounts or codes. It is not the listed price.
If you paid ₹79 shipping on your original order, we refund the product amount and do not refund that shipping charge.
If your order shipped free, ₹79 is deducted from the amount we refund.

Example: you returned items worth ₹2,500 that shipped free. You receive ₹2,421 as store credit, or as a refund if you are within 3 days.

Return pickup

We will try our best to arrange a pickup from your address.
If your pincode is not serviceable for pickup, you will need to send the item back to us. We will share the address and details by email. In that case, we will tell you before you ship whether the ₹79 fee applies.
Please pack the item securely in its original packaging.

Eligibility

The piece must be unworn, with tags and the security seal intact, in its original packaging.
These items cannot be returned: nose pins (for hygiene reasons), engraved or made-to-order pieces, and final-sale items.
These exclusions do not apply to a damaged or wrong product, which we will always make right.

Verification and refund timing

Refunds and store credit are issued only after we receive the item and verify it. We check the seal, design, weight, hallmark and any engraving, and that the piece shows no wear or added damage.
Once verified, we issue your refund or store credit within 5–7 business days.
A refund to your original payment method may take 4–10 additional business days to show in your account, depending on your bank or payment provider.
If a returned piece does not pass verification, we will email you the reason. No refund or credit is issued.