Privacy policy

Last updated: November 2026

This policy explains what personal information SIEKRAA ("we", "us") collects when you visit www.siekraa.in or www.siekraa.com (the "Site") or buy from us, how we use it, and the choices you have. By using the Site or placing an order, you agree to this policy.

Information we collect

Order and account information. When you place or attempt to place an order, we collect your name, email address, phone number, billing and shipping addresses, and order details. If you contact us, we keep your messages, and any photos or videos you send for a damaged or wrong product claim.

Payment information. Payments are processed by our payment partners. We do not see or store your full card, UPI or bank details.

Device and usage information. As you browse, we automatically collect your IP address, browser type, device information, the pages and products you view, and how you arrived at the Site. This is collected through cookies, log files, and similar technologies such as pixels.

How we use your information

To process and deliver your orders, send order confirmations, invoices and tracking updates.
To handle returns, replacements, refunds and store credit, and to respond to your queries.
To prevent fraud and screen orders for risk.
To improve the Site, understand how customers use it, and measure our marketing.
To send you offers, news and product updates, if you have agreed to receive them. You can opt out at any time.
To meet our legal, tax and accounting obligations.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the business, and only as much as they need. These providers may change over time, and each is bound to use your information only for the service they provide to us:

Our online store platform: Shopify, which hosts the Site and stores order data.
Payment providers: the payment gateways and providers we work with, to process your payment securely.
Courier and logistics partners: the shipping companies and platforms we use, who receive your name, address and phone number to deliver your order.
Analytics and marketing tools: the analytics and advertising services we use, to understand how the Site is used, measure our marketing and show relevant ads.
Email, SMS and messaging tools: to send order updates and, with your consent, marketing messages.

We may also share information when the law requires it, to respond to a lawful request from a government authority, or to protect our rights.

Cookies and tracking

We use cookies to keep your cart working, remember your preferences, and understand how the Site is used. You can block or delete cookies in your browser settings, but parts of the Site may not work properly without them. Our Site does not change how it collects data when your browser sends a "Do Not Track" signal.

Marketing messages

If you give us your email or phone number, we may send you offers and updates by email, SMS or messaging apps. You can unsubscribe using the link in any email, or by writing to support@siekraa.com. We will still send you messages about your orders.

Data security and storage

We take reasonable steps to protect your information, including relying on secure, encrypted platforms for payments and store data. No online system is completely secure, so we cannot guarantee absolute security. Some of our service providers, including Shopify, may store data on servers outside India.

How long we keep your information

We keep your order information for as long as needed to serve you, resolve disputes, and meet tax and accounting laws. After that, we delete it or remove details that identify you.

Your choices and rights

You can ask us to show you the personal information we hold about you, correct it, delete it, or stop using it for marketing. You can also withdraw your consent at any time. To do so, email support@siekraa.com with the subject "Privacy request". We aim to act on your request within 30 days.

If you choose not to share certain information or withdraw consent, we may not be able to process your orders or provide some services.

Children

Our Site is not meant for children under 18. If you think a child has shared personal information with us, email us and we will delete it.

Changes to this policy

We may update this policy from time to time for operational, legal or regulatory reasons. The latest version is always on this page, with the date of the last update at the top.