Shipping policy

Last updated: November 2026

We want every piece to reach you safe and on time. This page explains where we ship, how long it takes, what it costs, and what to do if something goes wrong with your delivery.

Shipping at a glance

Topic	Details
Where we ship	Across India. We do not currently ship internationally.
Shipped from	Bareilly, Uttar Pradesh.
Order processing	1–2 business days after payment confirmation.
Delivery time	Typically 3–7 business days after dispatch, depending on your pincode.
Shipping charges	₹79 per order. Free shipping on orders above ₹1,990.
Tracking	A tracking link is sent by email and message once your order ships.

Order processing

Orders are packed and dispatched within 1–2 business days of payment confirmation. Business days are Monday to Friday, excluding public holidays.
Orders placed after dispatch hours, on Saturdays, Sundays or on holidays are processed on the next business day.
During sales, festivals and busy periods, processing may take a little longer. We will let you know if your order is affected.

Our delivery partners

We work with multiple trusted courier and logistics partners. For each order, we choose the partner that serves your pincode best, based on delivery speed and reliability.
You cannot choose a specific courier. The partner name and tracking link are shared with you once your order ships.
Delivery times depend on the partner and your location. Metro cities are usually faster than remote areas.

Shipping charges

Shipping is ₹79 per order. Orders above ₹1,990 ship free.
Shipping charges, and any free-shipping offer, are shown at checkout before you pay.

Tracking your order

When your order ships, we send you an email and message with your tracking link.
Tracking updates can take a few hours to appear after dispatch.
If your tracking has not moved for several days, email us with your order ID and we will check with the courier.

Delivery

Please enter a complete, correct address and a working phone number at checkout. Couriers may call you to confirm delivery.
The courier will usually make up to 3 delivery attempts. Please be available to receive your package.
If we cannot deliver to your pincode, we will contact you to cancel the order and refund you in full.
We cannot change the address after your order has shipped. If you need a change before it ships, email us as soon as possible.

When you receive your package

Your order is packed in sealed, tamper-evident packaging.
Do not accept a package that looks opened or tampered with. Tell the courier and contact us right away.
Record a clear, continuous unboxing video from the moment you open the sealed package. You will need it, along with photos, if the product arrives damaged or is the wrong product.
Report damaged or wrong products within 10 days of delivery. See our Refund Policy for what we offer.

Delays and lost packages

Delays can happen due to weather, strikes, festivals, regional restrictions or courier issues. These are outside our control, but we will help you follow up.
If your package shows as delivered but you have not received it, or appears lost, email us within 7 days with your order ID. We will investigate with the courier. If the package is confirmed lost, we send a replacement, or refund you in full if the product is not available.

Undelivered orders

If an order returns to us because of an incorrect or incomplete address, or because no one was available to receive it, we will contact you. We can ship it again, and a new shipping charge may apply.