Shipping
Free shipping on all orders of ₹1,990 and above. GST (3%) is applied on all products at checkout.
Returns & exchanges summary
| Situation | What we offer |
|---|---|
| Change of mind | No return, refund, or exchange |
| Wrong size | One-time exchange for a different size, no cash refund |
| Manufacturing defect | Free replacement or store credit |
| Wrong item shipped / transit damage | Free replacement; refund only if replacement isn't possible |
Exchanges (size only)
- Raise within 3 days of delivery, with the order ID.
- Item must be unworn, with tags and security seal intact.
- Same product, different size only — not a different design.
- Customer pays return shipping; SIEKRAA ships the replacement.
- Size unavailable → store credit (6 months), not cash.
Replacements (our fault)
- Manufacturing defect: report within 7 days, with photos/video.
- Wrong item or transit damage: report within 48 hours; unboxing video required for damage claims.
- Resolution: free replacement, or refund only if none can be provided.
Not eligible for exchange
Nose pins (hygiene), engraved or made-to-order pieces, and final-sale items.